Returns & Exchanges

At VION, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package to the designated carrier and keep your tracking receipt; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing